Fractional VP of Customer Success

We are looking for an experienced Fractional VP of Customer Success to help strengthen and scale our Customer Success function.

This role will work closely with our CS leadership team to improve customer retention, reduce churn, strengthen customer engagement, and build a more proactive and value-driven approach to Customer Success. You will help assess the current function, identify opportunities for improvement, and establish scalable processes, playbooks, metrics, and operating rhythms across the customer lifecycle.

A key part of the role will be coaching and developing our CS leaders, improving how the team manages customer risk and renewals, and helping CSMs move from reactive account management toward stronger customer outcomes, adoption, and value realization.

We are looking for someone with strong B2B SaaS Customer Success leadership experience, ideally with a track record of building or transforming CS organizations. The right person will combine strategic thinking with hands-on execution and will leave behind a stronger operating model, clearer accountability, and a more scalable Customer Success function.