Sales Engineer - KSA

Position Overview

Part technical ninja, part consultant, and sales engineer help customers and partners realize the full potential of our solution during the pre-sales cycle.  This requires a strong understanding of what is possible with our suite of asset-tracking applications,  and building key relationships with both technical and business decision-makers to drive adoption, and create solutions that translate into improved profitability, simplified operations, and resolved pain points for our customers and partners.  

Responsibilities

• Conduct a thorough discovery process
• Provide timely and responsive technical advice, support, and product education for sales opportunities
• Build and deliver technical presentations, demos, and proof of concept trials
• Engage with the technical contacts within the customer and partner organizations to build relationships and ensure product adoption from pre-sales and beyond
• Offer best practice recommendations on how to configure and use the software based on customer workflow needs and pain points
• Own and respond to RFP inquiries with assistance from Sales, Product, and Customer Success
• Assist with implementation, Integrations, and customer acceptance
• Capture and convey feature requests, enhancements, and bugs to the Product and Development teams
• Provide onboarding and technical training to partners and the sales organization to ensure proper levels of product and technical knowledge are maintained

Minimum Requirements

• Ability to overcome objections and provide appropriate sales positioning
• 3+ years of sales engineering experience with a SaaS product
• Working knowledge of IT infrastructure, networking, and service management
• Experience with JamF, In Tune, and SCCM is a plus
• Knowledge of Active directories and their integration with Endpoint Manager would be a plus
• Plus if you have inventory or IT asset management experience (ITAM & ITSM)
• Experience or understanding of integrating ERP systems such as SAP, Oracle, and Microsoft Dynamic 365 with Saas or On-prem based IT solutions. 
• Able to establish rapport, trust, and credibility with technical and non-technical audiences
• Passionate about helping customers succeed with our software solutions
• Ability to problem-solve, troubleshoot, and debug issues
• Excellent verbal and written communication skills.  You know what to say and how to say it
• Keen attention to detail