Sales Engineer

  • Austin, United States
  • Full-time
  • Customer Success

Who we are

We are a team of passionate and dedicated individuals building easy to use software delivering amazing user experiences, best-in-class functionality, and enterprise scalability. Our software brings assets under control and helps organizations across education, event management, AV media production, engineering, construction, healthcare, manufacturing, rental and transportation industries improve their profitability and simplify their operations.

 

Some of our amazing customers include Amazon, BBC, Buzzfeed, CNN, Disney, Fox Sports, Intel, NASA, Netflix, Polycom, Petronas, SNAP, Styker, 3M and Harvard Medical School.

 

Position Overview

Part technical ninja, part consultant, sales engineers help customers and partners realize the full potential of our solution during the pre-sales cycle.  This requires a strong understanding of what is possible with our suite of asset tracking applications,  and building key relationships with both technical and business decision makers to drive adoption, and create solutions that translate that into improved profitability, simplified operations, and resolved pain points for our customers and partners.  

 

This is a senior individual contributor position reporting directly to the Director of Customer Success. The team is still working remotely due to Covid precautions, but when it is deemed safe to return to the office, we expect you to join us as well.

 

Responsibilities

As an EZ WEB Enterprises Sales Engineer, your duties will include:

  • Conduct thorough discovery process

  • Provide timely and responsive technical advice, support, and product education for sales opportunities

  • Build and deliver technical presentations, demos, and proof of concept trials

  • Engage with the technical contacts within the customer and partner organizations to build relationships and ensure product adoption from pre-sales and beyond

  • Offer best practice recommendations on how to configure and use the software based on customer workflow needs and pain points

  • Own and respond to RFP inquiries with assistance from Sales and Customer Success

  • Assist with implementation and customer acceptance

  • Capture and convey feature requests, enhancements, and bugs to the Product and Development teams

  • Provide onboarding and technical training to partners and the sales organization to ensure proper levels of product and technical knowledge are maintained

 

Minimum Requirements

  • Ability to overcome objections and provide appropriate sales positioning

  • 3+ years of sales engineering experience with a SaaS product

  • Working knowledge of IT infrastructure, networking, and service management

  • Experience with JamF, In Tune, SCCM is a plus

  • Plus if you have inventory or asset management experience

  • Able to establish rapport, trust, and credibility with technical and nontechnical audiences

  • Passionate about helping customers succeed with our software solutions

  • Ability to problem solve, troubleshoot, and debug issues

  • Excellent verbal and written communication skills.  You know what to say and how to say it

  • Keen attention to detail

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